Infinity Customer Service Consulting- Provides research-based, customer service consultancy.We are focused on helping companies provide a Superior Customer Service Delivery.We believe that Superior Customer Service Delivery and the process of developing the Organizational customer service culture is achieved by continuous Education-not just an one off training . We are eager to share our vision,ideas and solutions with you.
How it works?
Our initial research is focused on analysis of existing organizational practices and development of plans for improvement based on evaluation and assessment of 5 key areas...read more on Customer Service Consulting and education page.
Customer Service Infinity is seeking your input and valuable feedback.
If you would like to have your say or ask a question about Customer Service,tell us about your good or bad experiences ,recommendations ,complaints and compliments about Customer Service provided to you...join us at Have your say.
Why Customer Service Infinity?
To get the direct connection with Infinity, Lets recall our definition of Customer Service:
Non-bias,Consistent and cost effective Provision and delivery (of higher value than expected) to every person in need of your products or Services in timely manner ensuring quality, accuracy and impeccable after sales support....
Customer Service Company image - making and keeping promises
To get your self in the position to be trusted Service or product supplier, its about ensuring your Customers that your Service delivery is impeccable and next time when they are doing business with you, it will be even better.
Not the same and not "it might" be better...Customer must know that Service you provide to them will be better.
Customer service is all about building a solid rapport...Read more
Leadership vs Management differences
From my new e-book Rekindle your passion
What is the Definition of difference between Leadership and Management and where they belong?
Definition of the difference between leaders and managers, is by many interpreted as a play of the words and variation of the same,however I strongly believe that there is a huge difference between them but at the same time equally needed in an Organizational structure...
We put our customers first. We listen to you and help you find what you need. We will provide:
Very sad thing is that despite of the fact that negligence of Customer Service is one of the top ten common reasons for business failure, yet talking about it became a Taboo theme.
Everywhere Customer Service is mentioned, panic arises and attention moves to another subject.
Getting back on track towards Superior Customer Service and Building organizational customer service culture. Overcome Mancepsadminophobia - Fear of Customer Service